The player reported that the casino had refused to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided owo wager his winnings and requested to close the complaint. As a result, we had closed the complaint due jest to the player’s decision to use his winnings, thus ending the withdrawal process. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player.
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Player’s Having Difficulty With The Withdrawal Process
The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Sweden had attempted owo deposit 30 euros into her online casino account, but the funds never appeared.
I Reached A Feature Round While Playing…
The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due owo the player’s unresponsiveness.
The Player Struggles Owo Withdraw His Balance
Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his partner had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint. Despite providing screenshots of the verification confirmation, the casino is uncooperative. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the problem.
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